Shipping policies
Last updated: August 31, 2026
At VandellStore, we want every order to arrive in the best condition and for the purchase process to be clear from the start. Below you will find all the information regarding the preparation, shipping, and delivery of our orders.
1. Order Preparation
Once payment is successfully confirmed, we will begin processing the order for preparation and subsequent shipment.
Orders are prepared on business days. Saturdays, Sundays, and holidays will not be counted as preparation days, unless expressly stated otherwise.
During periods of high demand, special promotions, launches, or special dates, preparation times may experience small variations.
2. Delivery Times
The estimated delivery time will depend on the destination, the selected shipping method, and the transportation service used.
Whenever possible, the customer will be able to consult available shipping information during the purchase process.
The indicated delivery times are estimated and may be affected by circumstances beyond VandellStore's control, such as logistical incidents, periods of high demand, holidays, or exceptional situations with the carrier.
3. Shipping Costs
Shipping costs, when applicable, will be displayed before completing the purchase.
The amount may vary depending on the destination, shipping method, total order amount, or promotions available at that time.
When there is a free shipping promotion, the conditions specified for that promotion will apply.
4. Order Tracking
When the transportation service allows it, once the order has been shipped, the customer may receive tracking information to check the delivery status.
We recommend checking that the email and contact details entered during the purchase are correct.
5. Delivery Address
It is the customer's responsibility to provide a complete and correct delivery address.
Before confirming the order, we recommend carefully reviewing the recipient's name, address, postal code, city, province, and any other information necessary to complete the delivery correctly.
If you detect an error in the address after placing your order, please contact us as soon as possible.
If the order has not yet been shipped, we will try to make the requested modification. We cannot guarantee changes once the order has been handed over to the carrier.
6. Delivery Attempts
When a delivery cannot be completed, the subsequent procedure will depend on the conditions established by the transport company.
The customer must attend to the carrier's communications and follow the instructions provided to arrange a new delivery or pick up the package when applicable.
7. Orders Returned to Sender
When an order is returned due to an incorrect or incomplete address, repeated absence of the recipient, failure to pick up, or other circumstances attributable to the recipient, the customer must contact VandellStore to determine the available options.
Any possible costs arising from a new shipment will be communicated in advance when applicable and always in accordance with applicable legislation.
8. Order Received with Damage
We work to ensure that all orders are prepared and shipped correctly.
If you receive a package that shows visible damage or detect an incident with the products received, please contact us as soon as possible.
To investigate the incident, we may request photographs of the packaging, shipping label, and product received.
9. Order Not Received
If the estimated delivery time has passed and you have not yet received your order, we recommend first checking the tracking information provided by the carrier.
If the issue persists, you can contact our customer service so that we can review the shipping status.
10. International Shipping
The availability of international shipping will depend on the destinations enabled in VandellStore at the time of purchase.
In certain destinations, there may be taxes, duties, customs fees, or other charges associated with import. When applicable and not expressly included in the final price displayed by VandellStore, they will be managed in accordance with the regulations of the destination country and the information communicated to the buyer.
11. Exceptional Circumstances
VandellStore cannot guarantee that delays will not occur due to circumstances beyond our reasonable control, including carrier incidents, adverse weather conditions, logistical disruptions, customs controls, or force majeure situations.
In the event of a significant incident, we will work to provide the customer with all available information and find an appropriate solution.
12. Contact
For any inquiries related to a shipment, you can contact us through our Contact page.
To help you more quickly, we recommend including your order number in your inquiry.
VandellStore
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